"Working with ARM, what can I say? They found me a nice local contract. They set up my contract without any hassle. They would always pay when they said they would. They rectified any problems without having to continually chase them up.

 

All in all ARM are a far cry from the practices of many of the modern-day agencies and, after 11 years as a contractor, have restored some of my faith in the industry that the years and certain agencies have eroded."

 

"I was very well briefed, coached and promoted to get the job. I particularly liked working with consultants who were engineers, who knew what they were talking about and knew their business. There was always someone to talk to who knew of me."

 

"From a personal point of view I would rate you as one of the best I have worked with over the past 12 years and probably the best of a very short list of agents that I actually rate. This is based upon: professionalism, honest approach to business, integrity (not always common in this business), fair contracts, reliability and consistency, timely payer, good listeners, sense of humour (most important), good track record."

 

"All ARM staff that I have contact with have a friendly yet efficient approach to business. You give the impression of being really concerned about the people you do business with and go further than most to look after our interests. Yours is the only agency that has chased me for not submitting timesheets...Payment record is excellent and painless."

 

"My ARM consultants have always given the impression that they have my best interests at heart and have responded quickly and efficiently to any requests I have made. I've never 'held' for more than 30 seconds on the phone and if the person I'm trying to speak to isn't there I have always been contacted by them or somebody else suitable to deal with the query within 24 hours. I'm always paid on time and I'm delighted with the service."

 

"I've worked with ARM for over two years now and have always found the ARM team very helpful. Right from the start they were very responsive and kept me updated on how my interview went and so had not left me wondering.

Being a contractor can be a lonely existence, ARM recognize this and so have a team member regularly in contact with me to inquire about my welfare, how the assignment is going and to pass on any relevant information I may need, it's the same contact every time - and that's important."

 

"I have used ARM as one of my suppliers of temporary and contract personnel for some years. The response to my requests have been promptly and efficiently handled by ARM staff whom I have found to be friendly, helpful and professional. ARM's aim is to get close to their customers by listening to their requirements carefully, by taking note of any suggestions and asking frequently how they are performing in order to improve their service. I believe ARM has achieved this [aim] with my company."

 

"ARM provide a consistently high quality of service through the accurate matching of candidates to our requirements."

 

"Friendly and attentive consultants are prompt in response and appear knowledgeable both on their candidates and the IT marketplace."

 

"In summary, ARM have shown a customer focused approach and attention to detail which has created an effective working relationship."

 

"ARM has established an excellent working relationship with [us], and we have been extremely satisfied with the level of service we have received from them."

 

"I have found ARM to be particularly strong on their customer focus. They respond to our requirements promptly, and maintain excellent communication throughout the recruitment process, with interview feedback provided within 48 hours."

 

"Our Account Manager has worked hard to achieve a good understanding of our organisation and business, and continues to add value to an excellent recruitment service."