Quality and Accreditations
ARM was founded on the quality policy statement:
"What we say is what we do"
The notion of providing a high quality, honest and
professional service has informed everything we have done, ever
since. At ARM we work to a stringent quality management system
as well as signing up to the Recruitment and Employment
Confederation (REC) code of ethics.
Our quality management system is a real process that has a
significant impact on the way our consultants and support staff do
their business. We employ a quality team who regularly poll job
seekers and clients in order to monitor customer satisfaction.
Anybody who indicates that they are “less than satisfied” with our
service will be contacted by our quality manager (or a consultant
if appropriate) within a week, so that we can learn from whatever
mistakes we may have made. We will listen, apologise and try to
improve our service if necessary.
Perhaps it is because of our determination always to listen to
our customers that the vast majority of our polled clients and
candidates are “very satisfied” or “delighted” with our
service.
Internal Policy
Our internal policy is outlined below:-
- We work closely with clients to understand precisely what
experience and skills their vacancy requires.
- We ensure that all candidates put forward are thoroughly vetted
and meet our clients’ every requirement.
- We maintain contact with our clients and contractors after a
placement has been made to ensure the satisfaction of all parties
and to learn from any delinquent situations.
- All ARM staff are customer focused, because the successful
maintenance and growth of our customer base is our future.
- Business processes are documented.
- Our business systems are comprehensive and provide good control
of vacancies, job seekers and placements. Statistical information
is readily available.
Accreditations and Affiliations
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ISO 9001: 2008
We continually demonstrate our commitment to quality procedures
and became ISO9001:2008 accredited in August 2002.
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ISO 14001: 2004
ARM became ISO14001:2004 accredited in January 2009 and is
proud of the commitment it makes to working towards sustainable
business practice.
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REC
The REC is the governing body of the recruitment
industry. It sets standards and evaluates and audits the quality
and performance of its members.
As members of the REC, we are kept informed of any changes in
employment law and practice. This service is invaluable with
changes in the Working Time Directive and IR35, the Proper Conduct
of Employment Agencies and Employment Businesses Regulations 2003
and a host of other legislation that affects the recruitment
industry as well as the sectors our clients work in. Our REC
membership helps us keep our clients and candidates abreast of the
all relevant industry legislation.
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APSCo
ARM is a member of The Association of Professional Staffing
Companies (APSCo).
APSCo’s chief aim is to recognise, support and promote
excellence within the Professional Staffing Solutions Sector
and thereby provide client organisations, candidates and Government
with a recognised stamp of quality assurance. APSCo’s stringent
membership criteria ensure that only the highest quality staffing
companies are admitted.
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Utilities Vendor Database (UVDB)
UVDB is the supplier database used by the UK Utility industry
to source and pre-qualify current and potential suppliers of major
products, services and works.
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PCG
The Professional Contractors Group is the trade
association that represents the interests of freelancers. It is a
not-for-profit organisation run by freelancers, for freelancers. It
has evolved to become the freelancer’s champion, campaigning on
issues that matter to the freelancing community, irrespective of
industry focus.
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Industry Recognition
We are proud that, since its incorporation in 1996, ARM has
received a great deal of industry recognition, reflecting the
esteem in which the company is held by clients, candidates and
industry experts. Just some of our achievements are listed
below.
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IRP Awards
2012
Winner - Sam Ferri - Best Newcomer of the year
The Best Newcomer award is aimed at individuals who have shown
true promise in their new recruitment role. According to the IRP,
the winner demonstrates that he or she has made a positive impact
on the business by building strong relationships with candidates
and clients. Sam, who is based at ARM’s International hub in our
Bournemouth office, has exhibited these qualities and more besides,
during his first year in recruitment.
Finalist - Paul Hollowell - Permanent Consultant of the
year
Finalist - Emma Hudson - Temporary Consultant of the
year
2011
Finalists in - Best Medium Company to Work For
Finalists in - Best Back-Office Support Team - Marketing
& Proposals.
2010
Winner - Nina Wong - Best Newcomer of the year
Nina joined the Automotive Engineering Team at ARM in October
2009 in the midst of the recession when many companies had imposed
recruitment freezes. Nina focused on the long-term vision and
persevered despite the economic gloom. The judges recognised Nina’s
innovative ideas and fresh approach to recruiting while building
strong relationships with clients based on trust.
John Dunaway also received a commendation in his category, Best
Business Manager.
2009
Winner - People Development Business Award
We were delighted to win the first ever IRP People Development
Business Award for 2009/10. This is a recognition of the investment
that ARM has put into training and developing its staff at a time
when many organisations, regardless of their industry, are capping
budgets. Many describe what we do as "talent acquisition and
management", so we view this as evidence that we practice what we
preach - something we've always taken care to do.
Our learning and development manager Derek Goff and HR Manager
Samantha Templer have put a lot of work into ARM's
industry-recognised staff development programme, and this is a
reflection of their hard work.
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Hampshire Business Awards 2011
Winner - RBS Management Team of the Year
We are extremely proud to have scooped the Management Team of
the Year awards in the prestigious Hampshire Business Awards
2011. Dan Salanson, Head of Corporate Banking for RBS in the
Solent, said:
"Over the last few years the ARM board of directors has been
instrumental in transforming the company from a boutique
consultancy into a thriving organisation of 180 plus staff with a
turnover approaching £100m, high staff retention, increased market
recognition and respect throughout the recruitment industry."
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Best Companies To Work For 2009
Advanced Resource Managers will feature as one of the top 600
companies to work for in the book "The Best 600 Companies" which is
due for release in April 2009. The survey was carried out in
September 2008 and rated companies across the UK on a number of
different criteria. We are extremely proud to have achieved this
benchmark.
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National Online Recruitment Awards (NORA)
In 2008, we were delighted to scoop a NORA Award for Best
National Recruitment Agency Website for our recently
re-launched website. From over 63,000 nominations for 497 separate
websites across the entire UK recruitment sector, the finalists are
described by the hosts of the NORAs as "the most sophisticated
online recruitment presence in the world".
We've since been finalists in the 2009, 2010 and 2011
awards.
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RecruitRank Awards
Jobsite’s RecruitRank awards are the only industry awards based
wholly upon the feedback of candidates. Candidates provide feedback
on a variety of recruitment agencies over a 12 month period. The
results determine the winners of the RecruitRank awards.
2011
Finalists for - Best Candidate Communications (low volume
Jobsite user); Best Industry Knowledge (low volume Jobsite user);
Best Recruiter (low volume Jobsite user); Best Understanding of
Candidate Needs (low volume Jobsite user).
We are delighted to announce that ARM's engineering
recruitment division were finalists in four categories at the
Jobsite Recruit Rank awards, 2011. The nominations highlight our
commitment to providing an outstanding candidate experience during
difficult economic times in which we remain determined as ever to
maintain quality of service to our customers.
2010
Finalists for - Best Candidate Communications (high volume
Jobsite user); Best Recruiter (high volume Jobsite user); Best
Understanding of Candidates' Needs (high volume Jobsite user); Most
Imporved Recruiter (high volume Jobsite user).
2009
Finalists for - Best Candidate Communications (low volume
Jobsite user); Best Industry Knowledge (low volume Jobsite user);
Best Recruiter (low volume Jobsite user); Best Understanding of
Candidates' Needs (low volume Jobsite user).
2008
Finalists for - Best Understanding of Candidates' Needs; Best
Candidate Communications; Best Industry Knowledge; Best
Recruiter
2007
Winner for - Best Understanding of Candidates’ Needs; Best
Industry Knowledge
Finalists for - Best Large Recruitment Agency; Most Improved
Large Recruitment Agency; Best Understanding of Candidate Needs;
Best Industry Knowledge
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Computing Awards - Recruitment Consultancy of the
Year
In this award, entrants are voted for by their customers, so we
were delighted to make the final cut for the fourth year. Thank you
to all the clients, candidates, contractors and other stakeholders
who were kind enough to vote for us, we hope you will continue to
support us in the future.
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Recruiter Awards for Excellence 2005 – Best IT
Recruitment Firm
We are proud to have been a finalist, for the second year
running, in the prestigious Recruiter Awards 2005 – the highlight
of the industry calendar. Our category, Best IT Recruitment Firm,
is described by Recruiter Magazine as: “An award for those
excelling in the highly competitive IT sector. Success in this
category is proof indeed of exceptional performance”.
Thanks to all the clients and candidates who believe we’re
doing a great job and were only too happy to provide us with some
superb testimonials.
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Fast Track
Advanced Resource Managers was ranked 54th in the Sunday
Times Virgin Atlantic Fast Track 100 league table in 2002 table.
The table lists Britain's 100 fastest-growing unquoted
companies.
At the time, the combined sales of the Sunday Times Virgin
Atlantic Fast Track 100 companies totalled £3.8 billion, of which
ARM contributed £22 million.
Fast Track is an Oxford-based research, publishing and events
company that ranks companies according to their compound annual
growth rate on sales between 1998 and 2001. Companies also had to
forecast an increase in sales from 2001 to 2002, employ more than
10 staff and be making a profit in 2001. Sales for ARM in 1998 were
£1.6m, which had increased to £10.7m by 2001.
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If you have any questions about our
quality management,
accreditations or affiliations,
please do note hesitate to contact the
ARM Quality or Marketing
departments through our switchboard:
+44 (0) 2392 228 228